XDT Labs LLC
Privacy Policy
Effective date: May 2, 2026 · Last updated: May 2, 2026
XDT Labs LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our websites, mobile applications, and desktop software (collectively, "Services").
1. Information We Collect
The information we collect depends on which Service you use and how you use it. We may collect:
- Information you provide directly — such as your name, email address, or other details when you contact us or create an account.
- Usage information — such as pages or screens you view, actions you take, and the time, date, and duration of your activity, where relevant to operating the Service.
- Device information — such as your device type, operating system version, and app version, used to diagnose issues and improve compatibility.
We do not collect more data than is necessary to provide the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Respond to your support requests and communications
- Understand how our Services are used so we can make them better
- Comply with legal obligations
We do not sell your personal information to third parties.
3. How We Share Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service providers — trusted vendors who help us operate our Services (e.g., hosting providers), bound by confidentiality obligations.
- Legal requirements — when required by law, regulation, or valid legal process.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
4. Data Retention
We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we delete or anonymize it.
5. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us at the address below. We will respond to your request within 30 days.
6. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
7. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links and Services
Our Services may link to third-party websites or services that we do not operate. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
XDT Labs LLC
708 Mike Ct
Naperville, IL 60563
support@xdtlabs.com